Your conversations with Breathing Space are very important to us. We will ensure that the things you talk about aren't shared inappropriately or recorded in a way that isn't relevant to the reason you got in touch.
Your call will not be recorded if you call Breathing Space direct.
If we transfer your call to NHS 24 or Emergency Services, they will record your call from the point contact is made. Likewise, if you call NHS 24 or Emergency Services and your call is transferred to Breathing Space, it will be recorded.
To help our team respond to your webchat request, we'll ask you to provide a name, age, and location.
After your session you will also have the option to give feedback on your experience.
Occasionally, calls may be monitored by Breathing Space supervisors for the purpose of assessment or training of telephone advisors. The advisor and supervisor may discuss the call as a means to support the advisor or help with training. We do this to make sure all Breathing Space calls are safe, appropriate and in the interests of callers.
Every webchat is deleted when it's finished, so there is no record of the conversation.
Breathing Space is funded by the Scottish Government Health Department and as part of our work we collect some information during calls and webchats. We will not collect any personal information that identifies who you are but we may record some information we come to know through the course of the conversation (such as your age, gender, sexuality, beliefs, ethnicity etc).
We use this information to learn about whether we reach all groups in Scotland, or whether some groups are excluded; something we work very hard to avoid. We will record something about what your call was about so that we know the types of things people want to talk to us about.
We also use the information to help plan our service in future. This includes being able to train our staff and being open to people about the type of calls and webchats we get.
We will only disclose personal information to others outside Breathing Space:
Breathing Space staff or supervisors may ask someone who calls or uses webchat for consent to provide their name and/or contact details if they have been contacting the service regularly and it is assessed that some form of care plan would be beneficial.
Any further privacy or data protection enquiries should be directed to:
The Data Protection Officer
Fifty Pitches Road
Breathing Space is part of NHS 24 which is a registered Data Controller with the Information Commissioner's office. Registration No. Z8707451.